The FamilyCare Difference

What You Need to Know about Choosing In-Home Assistance

14298409_2-women-600There are significant differences among In-Home Care providers, and it’s important to choose the provider that best suits your situation.

At FamilyCare, we stand behind every employee we hire and every service we offer. Our employees, many of whom have been with us since we started in business, are managed and supervised by trained professionals. They are screened, trained, bonded and insured, and we pay all of their taxes and benefits. We also take complete responsibility for them, including legal liabilities should they become injured on the job. That’s an important difference between hiring a full service company like FamilyCare. We have these areas covered, while a registry or individual caregiver do not.

FamilyCare is licensed by the Commonwealth of Virginia and certified by Medicare and Medicaid. One more thingwe’re always available. You can call us 24/7, and we’ll be there to help.

Here are some comparisons:

Why Hire FamilyCare vs. an Individual Caregiver or Registry?

Do you provide caregiver back-up support for emergencies?


FamilyCare Difference

FamilyCare staff is available at all times. If your home care requirements increase, FamilyCare is ready and able to fill that need.

Individual Care or Registry

No ​home care backup ​support is provided. It ​is up to you.


Is your home care staff bonded and insured?


FamilyCare Difference

All FamilyCare' staff are bonded and insured to protect our clients. The security of your home is important to you and it is important to us.

• All home care cases are carefully monitored and supervised by a professional FamilyCare supervisor.

• Periodic quality assurance visits are performed to assure service quality.

• Family members are updated regularly on home care services and important home care issues.

• FamilyCare verifies, updates and maintains all necessary licenses and certifications for all home care staff.

Individual Care or Registry

Usually none. It is up to you to check and monitor the bonded and insured status of every home care staff member.


Do you provide quality control and supervision of home care staff?


FamilyCare Difference

• All home care cases are carefully monitored and supervised by a professional FamilyCare supervisor.

• Periodic quality assurance visits are performed to assure service quality.

• Family members are updated regularly on home care services and important home care issues.

• FamilyCare verifies, updates and maintains all necessary licenses and certifications for all home care staff.

Individual Care or Registry

No, staff is completely independent and supervises itself. You must check and verify who needs what license and whether they are in force.


Do you manage payroll tax responsibility for home care staff?


FamilyCare Difference

FamilyCare is responsible for all taxesFICA, federal and state taxes are calculated collected, reported and remitted to the proper tax authorities with no responsibility to our clients, ever!

Individual Care or Registry

You are responsible for all calculations collections, reporting and submission to the individual tax authorities.


Are there thorough criminal background checks on caregivers?


FamilyCare Difference

All Caregivers are carefully screened at the time of hire with several layers of background checks. A criminal history is obtained on each applicant through the Virginia State Police.

Individual Care or Registry

Home care staff are not background checked unless you pay for it and do it yourself. A full background check done one at a time can cost as much as $50-$100 for each person checked.


Is there worker's compensation to cover any home care staff's on-the-job injury?


FamilyCare Difference

All FamilyCare's home care staff are covered by worker's compensation insurance for any accident that can happen anywhere while doing anything for any home care client.

Individual Care or Registry

There is none. A private individual can sue you if injured on the job.


What is the flexibility with home care services?


FamilyCare Difference

Your home care service requirements will rarely stay the same. Most people will either have an increase or decrease in their home service requirements.

• With FamilyCare, you aren't locked into providing a certain number of hours or days.

• If the level of home care skills that you require increases or decreases, we can accommodate that change without the need for you to change providers.

Individual Care or Registry

Skills are fixed to the particular individual, and you pay for what they can do rather than what home care skills you need. A change in skills necessarily means changing staff.


How many years of experience in providing home care services?


FamilyCare Difference

FamilyCare has over 30 years of quality home care experience. More than three decades of service and experience means that you have the number one home care company backing your healthcare and home services needs with proven home care experience.

Individual Care or Registry

It can vary depending on who is providing the care.


Do you provide extra home care service?


FamilyCare Difference

FamilyCare can provide home care services to you, 24 hours/day and 365 days/year. Your home care needs don't disappear on the weekend, during holidays or during Caregiver vacations. Neither does the FamilyCare staff. With FamilyCare, it is our job to fill those gaps to leave you with worry-free home care staffing.

Individual Care or Registry

1 person = limited days and hours. You are responsible for lining up replacement home care staff for sudden sickness, off hours, emergency calls, off days, and vacations. Employment transitions mean that you start all over again.


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 As people age, declining physical ability can make stairs, bathing, driving and home repairs challenging.

That's why we offer whatever you need, wherever you need it – from your home or hospital to assisted living facility or nursing home.

As your needs change, so do our solutions.

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